Annual Maintenance Contract (AMC)

Service Level Agreement (Non-Comprehensive)

Elica PB India Private Limited undertakes Annual Maintenance Contracts (w.e.f 23.09.15) and details are mentioned in the below mentioned chart.

Appliance Tenure / Visit Schedule Service Offered Price(INR)
Kitchen Hood One year / Visit for cleaning three times a year after every Four Cleaning of metal grease, diffuser and outer body Concorde,Crystal, Linear, FG,Concave, Trim, Graceful, Belt, Kitty, Stripe, Graceful Plus, GalaxyAll models of Split kitchenhoods Rs.1500/-
Built in Hobs One year / Visit for cleaning three times a year after every Four months Cleaning of housing, burners and outer Body. Rs.1500/-

* All payments are to be made in 100% advance by cheque along with the acceptance of the contract.

* AMC will start from the date the cheque is encashed.

* All above charges are exclusive of taxes & Service tax, the service tax & Taxes will be applicable as per the prevailing laws of Government of India.

* Note: Spare parts are not covered under AMC contract.

Scope of work

l To efficiently maintain your product by regular cleaning.

l Call will be generally addressed by service center between 10 am to 7 pm on working days only. l Technician will dismantle the Product if required and clean the parts after which he will ensure perfect and safe functionality of the Product.

l After completion of the servicing tech will educated the customer for preventive measures.

Mode of Operation

l For any support & service call, customer should call to Elica Toll free # 1800 233 0007 & register a service request as AMC call Customer can also SMS Elica (space) AMC to 9220092200.

l Elica will generate a unique Case id & will inform the service center to attend the Call within 24 hrs.

l Authorized service center technician will visit as per the terms of the contract to carry out preventive Cleaning of the product.

l All equipments will be provided by the service center to the technician, however spare parts will be charged to the customer.

Basic Maintenance / Cleaning of the Product.

Product Cleaning Frequency
Kitchen Hood Metal filter / Oil Collector Once in 15 Days
Kitchen Hood Blower As and when Required
Kitchen Hood Charcoal Filter As and when Required
Built in hob/Cooktop Surface After each Cooking once
Built in hob/Cooktop Burner / Accessories Once in a Month
Built in hob/Cooktop Burner Cup / Mixing tube After Spillage

Customer's Responsibility

l Do not allow any unauthorized, untrained person to carry out repair ,maintenance & AMC. l If any abnormality is noticed, Stop using the product till the tech visit. l To keep the surrounding of the product clean & healthy conditions. l To carry out cleaning as per mentioned in the above table.

Payment Terms

l To Sign AMC (Non - Comprehensive) customer has to send a cheque in favor of ELICA PB INDIA PRIVATE LIMITED , payable at Pune along with acceptance of this contract l On the back side of Cheque Customer should write his/her Name & Contact number.

Taxes

l All taxes & duties will be charged extra as per applicable at the time of Invoicing including service tax (Presently it is 14.5%)

Contract Period

This contract is for the period of 1 year from encashment date of cheque.

Termination Of Contract

Each party may terminate this contract by giving written notice of not less than 30 days.

Force Majeure

The contract is not liable in whatsoever manner to the customer in the event of any delay in performance of its obligations under this agreement due to condition constituting force majeure which shall include but not limited to strike, lock outs, breakdown of communication etc.

Arbitration

In the event of any dispute or difference arising between the parties hereto in connection with any matter under agreement every such dispute or any difference shall be referred to a single / two arbitrators with mutual consent of both the parties & proceedings of the arbitration shall be held in Pune in accordance with the Indian Arbitration ACT 1940; or any enactment for the time being made replacing introducing or modifying the same. Such arbitration proceedings shall take place in Pune.

Escalation Matrix :

Escalations Responsibility Contact Number
Call Logging Customer care Executive Toll free # 1800 233 0007 SMS ELICA (space) AMC to 9220092200
Dissatisfaction Manager helpdesk@elica.in